Privacy policy

At VivaColor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of personal information when you use our website or services:

A. Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through third-party payment processors)
  • Order details

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type & device information
  • Pages visited & time spent on our site
  • Cookies & tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:
✔️ Process and fulfill orders
✔️ Provide customer support and respond to inquiries
✔️ Improve our website, services, and user experience
✔️ Send order confirmations, shipping updates, and promotional emails (you can opt-out anytime)
✔️ Prevent fraud, security risks, and unauthorized transactions

3. How We Protect Your Information

We implement strict security measures to protect your data, including:
🔒 SSL encryption to secure online transactions
🔒 Secure payment processing through trusted third-party providers
🔒 Limited access to personal data (only authorized personnel can access it)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We may share necessary information with trusted third-party providers to process payments, fulfill orders, and improve our services. These include:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping carriers (e.g., UPS, USPS, FedEx)
  • Marketing platforms (e.g., email services for newsletters)

These third parties have their own privacy policies, and we encourage you to review them.

5. How Long We Retain Your Information

We retain your personal data only as long as necessary to fulfill orders, provide support, and comply with legal obligations. After this period, data is securely deleted.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your browsing experience, analyze website performance, and personalize content. You can disable cookies through your browser settings, but some website features may not function properly.

7. Your Privacy Rights

Depending on your location, you may have rights under data protection laws, including:
✅ Access & correction: Request a copy of your personal data or correct inaccuracies.
✅ Deletion: Request that we delete your personal data, subject to legal exceptions.
✅ Opt-out: Unsubscribe from promotional emails by clicking the “Unsubscribe” link in any email.

To exercise these rights, contact us at sales@vivacolor.us.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us to remove it.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Continued use of our services constitutes acceptance of these updates.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

📍 Address: 6473 Proprietors Road, Worthington, OH 43085, United States
📞 Phone: 614-396-7328
📧 Email: sales@vivacolor.us

Your privacy matters to us, and we appreciate your trust in VivaColor!