Shipping policy
At VivaColor, we strive to process and ship your orders as quickly as possible while ensuring safe and reliable delivery. Please review our shipping policy before placing an order.
1. Order Processing Time
- Standard processing time is 24-48 business hours (excluding weekends and holidays).
- Orders are processed in the order they are received.
- Large or bulk orders may require additional processing time.
Need a rush order? Contact us at 614-396-7328 or sales@vivacolor.us to check expedited processing availability.
2. Shipping Methods & Delivery Times
We offer several shipping options at checkout, including:
| Shipping Method | Estimated Delivery Time | Tracking Available? |
|---|---|---|
| Standard Shipping | 3-7 business days | ✅ Yes |
| Expedited Shipping | 2-3 business days | ✅ Yes |
| Overnight Shipping | 1 business day | ✅ Yes |
📦 Delivery times are estimates and may vary based on location, weather, and carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
✔️ Order weight & size
✔️ Shipping destination
✔️ Selected shipping method
💡 Tip: Ordering in bulk? Contact us for custom shipping rates.
4. Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided link.
If you don’t receive tracking details within 48 hours of your order confirmation, please check your spam folder or contact us at sales@vivacolor.us.
5. Lost, Delayed, or Stolen Packages
While we do everything we can to ensure timely delivery, we are not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages after confirmed delivery
- Incorrect addresses provided at checkout
What to do if your package is lost or delayed:
1️⃣ Check your tracking information for updates.
2️⃣ Contact the shipping carrier to inquire about your package.
3️⃣ If the issue remains unresolved, contact us at sales@vivacolor.us, and we’ll do our best to assist.
6. Incorrect or Undeliverable Addresses
🚨 Please double-check your shipping address before completing your order! 🚨
If a package is returned to us due to an incorrect or undeliverable address:
- We will contact you to arrange re-shipment.
- The customer is responsible for any additional shipping fees.
7. International Shipping
Currently, we only ship within the United States. For international shipping inquiries, please contact us before placing an order.
8. Damaged Shipments
If your order arrives damaged, please:
1️⃣ Take clear photos of the damaged package and product.
2️⃣ Email us at sales@vivacolor.us within 3 days of delivery.
3️⃣ We will review the issue and offer a replacement or refund if applicable.
9. Holiday & Peak Season Shipping
During peak seasons (holidays, special promotions), shipping times may be longer than usual. We recommend placing your orders early to avoid delays.
10. Contact Us
For any shipping-related questions, please reach out to us:
📍 Address: 6473 Proprietors Road, Worthington, OH 43085, United States
📞 Phone: 614-396-7328
📧 Email: sales@vivacolor.us
Thank you for choosing VivaColor! We appreciate your business and strive to provide the best service possible. 🚀
